Resume
John A. Marsh
1110 Sandlewood Drive
Durham, NC 27712
Mobile: 919-395-8576
Word Version
Objective:
I am a web professional experienced in web design, web programming, web management, usability, and standards. I have been developing web pages since the Web's infancy in 1993. I have vast experience in gathering requirements from customers, developing technical and graphical solutions, and implementing web sites large and small with an eye for detail. I have a strong customer focus and seek to find those solutions that meet the business needs, adhere to standards, and help the customer accomplish their goals on the customer's site. I program web-based applications in PHP, JSP/Java, and ColdFusion that satisfy customer requirements and are compliant with W3C standards and are 508 compliant. I excel at providing table-free layout solutions using XHTML and CSS. I develop relational database designs and alterations, and write SQL queries that can be used in applications and reports. I often write automated scripts for applications to verify correct application functionality and test boundary conditions. My goal is to develop error-free, usable web sites that meet the customer’s needs.
Education:
University of Wyoming, MS Chemical Engineering, 1993, GPA: 3.6
University of Wyoming, BS Chemical Engineering, 1992, GPA: 3.6
University of Wyoming, BS Molecular Biology, 1990, GPA: 3.6
Natrona County High School, 1986, GPA: 4.1
Key Accomplishments:
Web Design Manager, Blue Cross and Blue Shield of North Carolina - 07/2007 to Present
- Responsible for overseeing the work of full time employees and contractors.
- Managed the work queue and facilitating the conversation between developers and business owners.
- Established HTML and CSS standards.
- Provided technical expertise for the implementation of the Interwoven content management system.
- Provided technical XHTML and CSS design for the web content management project, along with supporting JavaScript programming.
Web Developer, Blue Cross and Blue Shield of North Carolina - 10/2000 to 07/2007
- Worked as the lead developer with business and technical departments while performing requested updates to Java/Struts applications. The Provider Search application delivers 9,000 search results per day and Producer Rate Quote provides 1,000 quotes per day.
- Worked with consultants to begin work with portal and portlet technology for the Consumer Rate Quote application, which provides 3,000 quotes per day to potential new members.
- Developed the framework that customizes 6,000 member's web site experience per day based on their line of business.
- Developed single sign-on solutions for the Hospital Comparison Tool, Dialogue Center, and Healthwise Knowledgebase applications to provide a seamless experience for 175 members per day visiting partner web sites.
- Lead programmer in implementing the HitBox code that provides the majority of web site statistics for internal and external web sites.
- Developed test scripts in JMeter for all major applications. Included boundary testing, error message checking, and database checks. Tests have successfully prevented errors from creeping into development.
- Provided monitoring on the production and development sites that has allowed me to be more responsive to problems than the corporate monitoring systems.
- Served as the technical lead on the content management system selection team, and programmed sections of the web site in the Stellent and IBM WebSphere Content Management systems for pilot projects.
- Wrote the interfaces for two Java internal applications (CMIDweb and CUBSweb) using JSP and XSL. These applications are used daily by customer service representatives. The Java development team began using a new process during this time that involved working with business owners to attain detailed requirements, design assistance from the usability team, and planned testing with the QA team.
- Played a key role in the technical design and implementation of three BCBSNC.com redesigns and the Partners Health site. BCBSNC.com usage has increased 61% over the last two years, serving out 38 million pages during 12 million visits (representing ~1.7 million unique visitors) over the last year. Partners Health has served 105,000 pages during 54,000 visits over the last year.
- Reprogrammed Blue Advantage, Short Term, and Blue Points applications to port their databases from Access and Oracle to UDB. This move allowed the company to save money on database licenses wile improving reliability.
- Rewrote Web guidelines and primary templates used on the external site to account for current technology and trends in Web design and usability. Documented systems to assist Web developers.
- Introduced concepts of usability and accessibility, eventually resulting in the formation of a separate team that provides user testing and interface design support.
- Reprogrammed the external web site and provided server administration consulting to the technical team to move the web site in house.
- Developed error handling and customer feedback systems to immediately notify web developers of errors on the site. This allowed the web development team to take a proactive approach to solving problems and serving our customers better.
- Fixed and improved the Blue Points and Blue Advantage applications, which had originally been written by a third party programming company using Fusebox methodology. This involved working with the external web hosting company as well as internal business partners. Blue Points currently serves almost 53,000 active members, 29,000 of which signed up within the last year.
- Member of review panels involved in recommending solutions for new software, usability testing, member services, and e-architecture initiatives.
- Earned six "Blue All Stars" for customer service.
Freelance Web Developer, ThreeLeaf.com - 11/2000 to Present
- MissNC.org (06/2004 - 05/2005) - Complete redesign of site including graphics, layout, and navigation. Developed a process with the Business Manager so he could easily post pictures and announcements using Macromedia Contribute and PHP.
- MovieAdvisor.com (09/2004 - 04/2005) - Developed several major pieces of functionality, including a new rating service, review mechanism, and administrative features, and implemented redesign of the site in ColdFusion and Access based on the owner's requests. Developed assets and tracking for e-mail campaigns. Implemented PayPal payment process.
- AISurvival.org (08/2004) - Updated content and brought all code up to current web standards.
- IronCoach.com (11/2000-11/2003) - Worked with the owner to design solutions for the site, which included a complete exercise recording and reporting system and an administrative panel. Developed all code and database structures in ColdFusion and MS SQL 2000. The keystone of this application is the coding for a customer-specific pivot table module in SQL.
Web Specialist (Webmaster), Research Triangle Institute - 01/2000 to 09/2000
- Served as a system administrator for the Intranet and Internet servers including directory structure, search engine indexing, and database maintenance.
- Researched, documented, and implemented standards for the marketing Web site, specifically, W3C XHTML, CSS, and ADA accessibility.
- Developed help pages for time reporting, accounting reports, and Web guidelines.
- Worked with over a dozen Web developers to ensure technical quality of Web pages.
- Converted all Access databases used on the Web site to MS SQL Server to improve performance and reliability.
Programmer Analyst, Research Triangle Institute - 08/1998 to 12/1999
- Developed Web applications for internal, local, and international web sites.
- Wrote code and developed the database structure that became the foundation for several project sites designed to assist in worldwide communication (example: http://www.rti.org/ddsp/).
- Co-wrote Visual Basic 6 / ADO / SQL applications to track work hours and provide a charging system for the telephone survey division.
- Wrote a Visual Basic application used to automate corporate software installs from a centralized location.
- Developed an Access database application for use in a school system survey, which focused on teenage behavior problems.
- Developed the Intranet search engine using connectivity to a SQL database and Verity.
- Translated HAHT Basic code into Visual Basic to add new features and make it year 2000 (Y2K) compliant.
PC Systems Specialist, Research Triangle Institute - 07/1995 to 08/1998
- Wrote and updated corporate programs using WinBatch. These programs were designed to manage network connections while running network software. Many of these also served to install or upgrade software on a corporate-wide basis.
- Developed an Access database to keep track of computer hardware.
- Developed and solved software and network problems with Windows95 clients connected to an NT domain and VMS/VAX.
- Diagnosed hardware problems, upgraded hardware, and built new systems.
- Developed a standard software installation process that was eventually used by all PC technicians to set up new machines.
Biotechnology Lab Technician, North Carolina State University - 08/1993 to 07/1995
- Planned experiments on genetically engineering an halophytic bacteria and performed literature research.
- Teaching assistant for two semesters.
Graduate Assistant, University of Wyoming - 1990 to 1993
- Planned and carried out experiments with high school students with scrubbing columns.
- Planned and carried out experiments relating to my masters thesis on the pyrolysis of polystyrene.
- Wrote, presented, and defended masters thesis.
- Teaching assistant for three semesters: introduction to computers and others. Ran the distillation column simulation lab.
Computer Lab Assistant, University of Wyoming - 1987 to 1990
- Assisted students with computer software problems, maintained computers, and troubleshot hardware and software problems.
Lab Technician, University of Wyoming - 1989, 1988
- Planned and carried out experiments with fruit fly heat shock response proteins.
- Planned and carried out experiments with tobacco's response to tobacco mosaic virus.
Sales and Repairs, Prism Quilt and Sew, Casper, Wyoming - 1985 to 1988
- Sold sewing machines, fabric, and other retail items.
- Cleaned and repaired sewing machines.
Technical Skills:
| Skill Name | Skill Level | Last Used | Experience |
|---|---|---|---|
| XHTML | Expert | Currently used | 8 years |
| ColdFusion 4.2 | Expert | Currently used | 9 years |
| CSS | Expert | Currently used | 8 years |
| DB2 | Expert | Currently used | 6 years |
| DOS | Expert | Currently used | 15 years |
| HTML | Expert | Currently used | 14 years |
| JavaScript | Expert | Currently used | 7 years |
| JMeter | Expert | Currently used | 2 years |
| MS Access | Expert | Currently used | 11 years |
| MySQL | Expert | Currently used | 7 years |
| SQL | Expert | Currently used | 11 years |
| UDB | Expert | Currently used | 4 years |
| Windows | Expert | Currently used | 15 years |
| MSSQL | Expert | 3 years ago | 4 years |
| BASIC | Expert | 4+ years ago | 7 years |
| FrontPage | Expert | 4+ years ago | 3 years |
| Dreamweaver | Intermediate | Currently used | 2 years |
| IIS | Intermediate | Currently used | 3 years |
| Java | Intermediate | Currently used | 4 years |
| JSP | Intermediate | Currently used | 4 years |
| Linux | Intermediate | Currently used | 5 years |
| Photoshop | Intermediate | Currently used | 9 years |
| PHP | Intermediate | Currently used | 7 years |
| Struts | Intermediate | Currently used | 3 years |
| XML | Intermediate | Currently used | 3 years |
| Visual Basic 6 | Intermediate | 1 year ago | 4 years |
| Contribute | Intermediate | 2 years ago | 1 years |
| ASP | Intermediate | 4+ years ago | 2 years |
| CorelDraw | Intermediate | 4+ years ago | 4 years |
| Oracle | Intermediate | 4+ years ago | 1 years |
| Visual Basic 5 | Intermediate | 4+ years ago | 2 years |
| WinBatch | Intermediate | 4+ years ago | 3 years |
| Apache | Beginner | Currently used | 5 years |
| Faces | Beginner | Currently used | 1 years |
| AIX | Beginner | 2 years ago | 3 years |
| ASP | Beginner | 4+ years ago | 1 years |
| C++ | Beginner | 4+ years ago | 1 years |
| Drupal | Beginner | Currently used | 1 years |
| FORTRAN | Beginner | 4+ years ago | 1 years |
| Interwoven | Beginner | Currently used | 1 years |
| Macintosh | Beginner | 4+ years ago | 2 years |
| Pascal | Beginner | 4+ years ago | 1 years |
| Stellent | Beginner | 3 years ago | 1 years |
| UNIX | Beginner | 4+ years ago | 2 years |
| VMS | Beginner | 4+ years ago | 3 years |
- Software: WordPerfect 4.2-7.0, Microsoft Office 4.0-2000, Lotus 123 2.2, 5, and 97, Paradox 5 and 7, dBase III, Corel Draw 3-12, Adobe Photoshop 6 - CS, and others.
- Administration: Thunderstone Webinator, Verity Search 97, WinSite, ColdFusion, IIS, Apache, and Windows NT.
- Testing: JMeter
Publications:
- Sanjay Saraf, John A. Marsh, Frank D. Guffey, "Reactive Coprocessing of Scrap Tires and Heavy Oil," Resources, Conservation, and Recycling, vol. 13, no. 1 (April 1, 1995), 1.
- John A. Marsh, Chang Y. Cha, Frank D. Guffey, "Pyrolysis of Waste Polystyrene in Heavy Oil", Chemical Engineering Communications, vol. 129 (1994), 69.
- John A. Marsh, Michael A. Matthews, "A Unit on Acid Rain in a High School Outreach Program," Chemical Engineering Education, vol. 27, no. 3 (Summer 1993), 210.
- John A. Marsh, Thermal Processing of Waste Polystyrene in Waste Motor Oil, Masters Thesis, University of Wyoming (1993).
Interests:
Hobbies include photography, writing music, cooking, and gardening. I own two e-commerce web sites, perform freelance work, and sell my artwork online.
Location preference:
Durham, Chapel Hill, Research Triangle Park, NC. Will not relocate.
I would welcome a full or part-time telecommuting position.
Updated: 11/04/2007
